Frequently Asked Questions
Products
Do you have it in stock?
- We maintain healthy stock levels. If you want to check stock levels before purchasing please email sales@coslide.co.nz and we will advise.
I need track but want it cut in half so it will be sent on the courier?
-
Select the "Cut" option in checkout. Your track will be cut in half to fit on the courier. A small charge will be applied in checkout.
Shipping
How much is shipping?
- Freight is calculated in Checkout based of the products purchased and delivery address listed.
How long will it take for my goods to arrive?
- Long items (over 1.8m) will be shipped by truck, approximately 2-3 days North Island and 3-4 Days South Island
- Standard freight ordered before 4pm leaves for overnight delivery
What freight companies do you use?
- Standard freight is sent on NZC and long items over 1.8m are sent by Mainfreight
My order hasn't arrived on time, what should I do?
-
Please email sales@coslide.co.nz and we will immediately follow up with our delivery services